Conditions of Use

Read the following carefully and if you have any questions please contact the Group Sales Office by calling (216) 661-6500. For information regarding concerts contact Zoo Marketing Office ext. 3390.

• The primary business of Cleveland Metroparks Zoo is operation of the Zoo and The RainForest. Our primary concern is the safety and well being of the animals at the Zoo and The RainForest. To support these concerns and to insure the safety of the Guest Group, the Zoo has the right to terminate or move the location of the event. If the Guest Group causes termination, then the Guest Group will not be entitled to any reimbursements of payments made. If the Guest Group does not cause termination, then all payments made by the Guest Group will be refunded in full.
  
• Guest Group agrees to comply with all rules and regulations stated in this document prescribed by the Zoo for the management and operation of the Zoo and The RainForest facilities. The Zoo reserves the right to amend, modify, and/or revoke the permission and privileges granted herein at any time. Guest Group shall secure necessary governmental licenses and permits. Guest Group is responsible for paying any applicable ASCAP and BMI fees associated with the purpose of this Agreement.
  
• The rental fee is due 14 (fourteen)-business days after the facility is reserved. Upon receipt of payment, reservation will become final. The permit must be with a representative of the Guest Group or a member at all times during the event. Rental fees are non-refundable.
  
• Zoo staff will be on-site during the event. All after-hour events and events serving alcoholic beverages must have a Cleveland Metroparks Ranger(s) for security. The rate is $30 per hour (four-hour minimum). The client must pay the ranger(s) directly by check or cash the day of the event. Notice of cancellation must be received at least 24 hours before the scheduled event, or the four-hour minimum payment will be charged. Please make all arrangements with Group Sales Representative in accordance with policy regarding "Use of Park Rangers for Special Events and Facilities."
  
• During the Zoo & The RainForest normal hours of operation, group admission rate will be charged for each individual entering the grounds. Tickets must be reserved at least two weeks prior to event date. Final count and payment are due two weeks before event date. Client may either pick up tickets prior to the event upon receipt of payment or provide the Group Sales Representative with the company's express mail carrier account number.
  
• The Guest Group will not sell or serve any food or beverages at the facility or allow any food or beverages to be brought into the facility. Any agreement with the Zoo and The RainForest official caterer or an outside caterer is separate from this agreement. The Zoo must approve the sale, consumption, or use of alcoholic beverages. All laws of the State of Ohio pertaining to use and consumption of alcoholic beverages must be obeyed with and alcoholic beverages must be purchased through the official Cleveland Metroparks Zoo caterer, Treetops Catering by Aramark.
  
• The Zoo may, at its discretion, limit the time of and/or sound level of live or recorded music.
  
• Smoking is prohibited in any indoor facility.
  
• No open flames are permitted. Votive candle lights and enclosed candles are acceptable for use.
  
• Invitation copy, pamphlets and flyers must be faxed or mailed to the Group Sales Office for review and approval prior to being printed for distribution. Allow sufficient time for approval. Cleveland Metroparks Zoo will provide camera-ready art of its Zoo logo and directional map.
  
• Community-wide or national publicity for the function must be approved by the Zoo's Marketing Division. Examples must be submitted to the Group Sales Office prior to printing. Allow sufficient time for approval.
  
• In the event the facility and/or any property of the Zoo and The RainForest is damaged by the Guest Group, its agents, employees or any person admitted to the Zoo or the facility by the Guest Group, the Guest Group will reimburse the Zoo. The amount will reflect the total needed to restore the Zoo and The RainForest, facility or property to its original condition, together with all costs incurred by the Zoo in collecting such sums, including reasonable attorney's fees. The Guest Group will indemnify, hold harmless and if requested, defend the Zoo and The RainForest, the Board of Park Commissioners, and all persons affiliated with Cleveland Metroparks from any liabilities arising or resulting from the Guest Group's use of the facility.
  
• Guest Group shall obtain, or shall cause to be obtained, commercial general liability insurance, including without limitation contractual liability coverage, products and completed operations coverage, coverage for collapse and underground exposure, and commercial automobile liability insurance for owned, hired, and non-owned automobiles. Such commercial general liability insurance and commercial automobile insurance shall be primary to any insurance maintained by Cleveland Metroparks, and shall name the Board of Park Commissioners of the Cleveland Metropolitan Park District as an additional insured and provide coverage for Bodily Injury (including loss of life) and Property Damage having a combined single limit of not less than $1,000,000 per accident/occurrence. Upon request by the Office of the Zoo Director, certificates of insurance evidencing the aforementioned coverages and/or copies of the insurance policies providing such coverages, effective as of the (event date/work commencement date), shall be furnished to the Office of the Zoo Director.
  
• After hours, Guest Group may not enter or use rooms or areas not specified in the permit.
  
• Premises must be restored to original condition immediately following conclusion of the event. The caterer is responsible for removing all rentals and food.
  
• Storage for equipment or goods is not provided, and the Zoo assumes no responsibility for loss. All rental equipment deliveries must be pre-arranged ten (10) days in advance of the event and scheduled during regular shipping hours. The Zoo is not responsible for setting up or breaking down of rental equipment but will supervise placement. Rental equipment must be delivered on the day of the event and removed immediately following the event unless arrangements have been made with the Group Sales Office.
  
• Cleveland Metroparks Zoo is a recycling agency and asks that all Guest Groups utilize the recycling containers available at the various locations throughout the park.
  
• These Guest Group Guidelines "Conditions of Use" are effective as of November 5, 2008.